The Partnership is committed to protecting and respecting your privacy. This policy details information on when and why we collect your personal information and how we use it.

Personal information we collect about you

However you choose to get in touch with us, we will only collect data that is necessary for us to deliver the best possible service. You may give us information about yourself by filling in the form on our Contact page. The information you give us may include your name, e-mail address, company name and a contact number.

With regard to each of your visits to our site, we may automatically collect the following information:

Technical information including the Internet Protocol (IP) address used to connect your computer on the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, see our Cookie Policy.

Disclosure of your information

We will never sell, distribute or lease your personal information to third parties. We only share commercial data (that may include personal data) when entering into an agreement with you. Terms of any agreement will be detailed in a data processing agreement.

Data storage and security

All information you provide to us is stored on our email systems. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Data retention

We will retain your personal information for as long as reasonably necessary, but for no longer than 12 months, unless a formal agreement has been entered into.

Your rights

You have the right to request that your data is deleted or restricted. In considering our response, we will ensure your interests, rights and freedoms are properly balanced against our legitimate business interests.

Our site may, from time to time, contain links to and from the websites of our parent networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

If you wish to access the personal information that we hold on you, you should send your request using the contact details below. If any data we hold is inaccurate, this will be corrected on your request. We are very keen to ensure the data we hold is accurate and up to date.

Complaints

Complaints, questions and requests regarding this privacy policy should be addressed to Carolyn Smith, Finance and Operations Manager, Gravel Hill House, Gravel Hill, Wombourne, South Staffordshire, WV5 9HA. Requests of this nature are also welcome via our contact form.

You also have the right to lodge a complaint with the relevant supervisory authority. The supervisory authority in the UK is the ICO.